Refund Policy

Our Commitment

We want you to feel confident in your purchase. This policy outlines the circumstances under which refunds are available for services purchased through stilled.page.

One-Time Services (Single Inquiry, 3-Letter Series)

Before delivery: You may request a full refund at any point before the written response has been delivered to your email. To request a refund, email us with your order reference number. Refunds are processed within 5–10 business days and returned to the original payment method.

After delivery: Once the written response has been sent to your email, the service is considered fully delivered and is non-refundable. The nature of these services — personalized, written analysis — means the value is in the content itself, which cannot be returned.

Partial delivery (3-Letter Series): If you have received one or two letters in a 3-Letter Series and wish to discontinue, contact us. We will issue a prorated refund for the undelivered portion, calculated at $72 per remaining letter.

Recurring Mentorship (The Monthly Rhythm)

You may cancel your Monthly Rhythm subscription at any time through your Stripe customer portal or by contacting us. Cancellation stops future charges. You will retain access to all correspondence delivered up to the cancellation date.

The current month's charge is non-refundable once any correspondence has been exchanged during that billing period. If no correspondence has occurred in the current month, you may request a refund for that month's charge.

Add-Ons

Rush Delivery: If we fail to deliver your response within the 24-hour window, the Rush Delivery fee is fully refundable. If the response is delivered within 24 hours, the Rush fee is non-refundable as the service was performed.

Audio Voice Reflection: Refundable before the audio file has been delivered. Non-refundable after delivery.

How to Request a Refund

Email your refund request with your order reference number (found in your Stripe receipt) to support@stilled.page. We respond to all refund requests within 2 business days.

Chargebacks

If you believe a charge was made in error, please contact us before initiating a chargeback with your bank. We can resolve most issues quickly. Chargebacks filed without prior contact may result in termination of access to future services.